Industries

We work where support volume is real and quality is non-negotiable

The teams and playbooks differ by industry. These are the four where we run most of our operations.

E-commerce

Seasonal peaks, order issues, returns and multi-channel enquiries. We size teams around your calendar so Black Friday and product launches do not break support.

SaaS

Product questions that need real understanding, onboarding help and clean escalations to engineering. We train on your product before we answer a single ticket.

Fintech

Regulated interactions, verification steps and fraud review that must be documented. Our teams work to your compliance procedures with full decision logs.

Marketplaces

Two-sided support, disputes between buyers and sellers and content moderation at scale. We run the queues that keep the platform trusted.

Working in a different sector?

We also run teams for service businesses and B2B software outside these four. Tell us about your operation and we will say honestly whether we are a fit.